Customer Support Representative

Remote

Full Time

Entry Level

This is a fully remote job based out of the United States.

The Grammy’s. The FedEx Open. The BET Awards. Over 400,000 weddings. These are a few of the events that we’ve helped small businesses at Curate. Small business owners around the globe use our software to automate all the tedious parts of event planning so they can deliver flawless experiences every day – and reclaim countless hours of their time in the process!

Curate’s mission is to empower people to easily connect all the pieces of their small business: from proposals to production to profitability. Our software not only impacts our customers’ bottom-line, it truly impacts their lives, and that’s why we love what we do! If helping to enrich the lives of others while working alongside other bright, compassionate, and straight-up talented people is your thing, then this is your team!

Annual Salary: $36,600

What You’ll Do

Serve as the first point of contact for customers seeking assistance; provide exceptional and timely empathetic support to customers via chat, phone, etc.
Develop deep technical knowledge of the inner workings of our product
Monitor and record day-to-day customer feedback, identify trends and share them with the Customer Success team and leadership.
Partner with product and development teams to improve existing and suggest new product features based on customer feedback.
Assist with testing software to identify issues, ensure functionality, and uphold quality standards before release.
Create robust articles for our knowledge base; regularly audit the knowledge base and update content as needed.
Identify opportunities to automate processes and lead the implementation of those automations.
Proactively identify customers that require product training; perform customer training sessions as needed.

What You’ll Bring

Bachelor's degree in business or related field OR equivalent experience
Experience with customer success/customer support.
Technical expertise and highly adept in quickly acquiring knowledge of new software products/tools
Stellar customer service skills – and an overwhelming desire to help make our customers’ lives easier
Must be able to communicate professionally, clearly, and appropriately with customers and coworkers
Exceptional time-management, organizational, presentation, and communication skills – phone, email, IM, and webinar
Work effectively both independently and in a team-oriented environment
Other duties as assigned

Preferred Qualifications

SaaS, B2B, SMB experience
Experience working with Hubspot or other CRM platforms
Experience working with G Suite, Jira, and Vidyard

Closing

We want to hear from you! We are looking to build the best team of people who will be empowered to do their best work. If you have what it takes, but don’t necessarily meet every bullet in the job description, we encourage you to still apply!

Apply and join a company with amazing benefits!

Company-subsidized health benefits, including medical, dental, and vision
Unlimited PTO (with a bonus for actually taking time off!)
A budget for setting up a home office
401k
Stock options
And more!

All applicants must be authorized to work lawfully in the United States as Curate does not engage in immigration sponsorship at this time.

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Please take a look at the statement below. How would you convey your response in a clear and helpful way communicating with a customer who might not be tech savvy?

"Through issue replication and detailed troubleshooting, it seems that when a rental item with a $0 value is added to a recipe in the product library, a NaN (Not a Number) value is pulled in instead of 0. To resolve this, the NaN value must be cleared, and the price manually entered.

NaN stands for "Not a Number." It’s a special value used in computing to represent undefined or unrepresentable numerical results. For example, NaN may appear in a calculation when dividing 0 by 0 or trying to perform arithmetic with non-numeric data types. In most programming languages, databases, and data processing tools, NaN acts as a placeholder indicating missing or invalid data, allowing the system to handle it without crashing."*

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Customer Support Representative

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